After leading customer satisfaction in the e-commerce space since 2010, Amazon dropped 4 per cent to an American Customer Satisfaction Index (ACSI) score of 82 (out of 100), according to ACSI’s latest Retail and Consumer Shipping Report. By posting an ACSI score of 83, Costco, in its first year in the internet retail category, has overtaken Amazon.
Pic: ACSICostco offers 10,000 products on its website and app. It lets customers buy expensive items online, including furniture not previously so