Courtesy: TrustpilotTrustpilot, a leading independent review platform, has launched Review Insights. Created to help businesses gain deeper and smarter intelligence from their customer feedback, Review Insights uses Artificial Intelligence and machine learning technologies allowing businesses to understand the nuances of customer feedback beyond any given star rating.
The new tool will initially be available in English speaking markets, with additional languages to be added later in the year.
Figure shows Oct-Dec year-on-year performance since 2016. Courtesy: CapgeminiAs the industry experienced a tough Christmas trading period, online retail sales growth in the UK decreased to an all-time low of just 3.6 per cent year-on-year in December 2018, according to the Capgemini IMRG eRetail Sales Index. For the entire year 2018, online retail sales were up 11.8 per cent. Online sales growth is forecast at 9 per cent for 2019.
“After online retail defied the downturn on the high street